Big Joe Ceramic Base – Version I 2016 & earlier Kamado Joe

Quick Shipping and Professional Packaging

Thanks to our longstanding association with UPS FedEx DHL and other major international carriers, we are able to provide various shipping options. Our warehouse staff are highly trained and will pack the goods according to the exact and precise specifications. Your goods are thoroughly checked and securely secured prior to shipment. We ship to thousands of customers daily across various countries. This is a sign of our determination to be the largest online retailer on the planet. The warehouses and centers of distribution are located in Europe, as well as the USA.

Note: Orders with more than one item are assigned a particular processing time dependent on the particular product.

Before shipping, all ordered products will be thoroughly inspected. Today, the majority orders will be sent within 48 hours. The time to deliver varies from 3-7 days.

Returns

The stock is constantly changing. It's not entirely managed by us, as we're involved with several entities, including the factory and our storage. Stocks are subject to change at any time. It is possible that you will not receive your order once the order has been made.

Our policy is for 30 days. If 30 days have gone without a trace since the purchase however, we're unable to give an exchange or refund.

Your item should be in its original packaging and not be used. It must also still remain in the original packaging.